This has been an eye-opening morning for me.
I recently had some items listed on eBay. The items ended, all went smoothly, but every single time that I list things on eBay, at least one transaction did not go well. Usually it’s resolved within a week and things end up going swimingly. But this one time, I have had the end of my limits. I am convinved that I will no longer sell on eBay.
Now, this is not just the case of a buyer not following through. If you’ve sold online, you’ve probably heard similar cases. The final decision was brought on by eBay itself.
I’m not here to blog about people individually. I feel that is, in itself, rather a tasteless thing to do. But I am going to lay out here why I think eBay is in the wrong, and why I no longer feel comforatable giving them my seller fees.
Everyone should know there are two sides to every story. Occasionally lines get crossed and things don’t go very well. Ebay and Etsy both are dependent upon buyer/seller communication and each party fulfilling that part of the bargain.
As a seller, you outlay your terms. It’s a contract. In your terms you state exactly what your expectations are, and what the agreement of the contract is. On eBay, when you bid on an item, it’s like signing an agreement to the terms the seller has laid out. You’d better read them, because what other contract would you ever sign without reading well (and if you don’t you really should start. It’s not looking out for yourself to unknowingly sign your name to ANY form without knowing full well what you’re agreeing to). On Etsy, reading through the seller’s policies before purchasing an item has the same effect. Don’t assume that every seller does everything the same way, just as you could not exect the policies of any retail store to be the same. When the seller lays out terms, they must abide by them. When a buyer bids on an item or buys an item, they agree to put the seller’s terms into action so they know how things work. Then, usually, all things run smoothly.
However, there are times when it doesn’t go smoothly. For some reason, people don’t know what they’ve signed on to. I’m not claiming that one or the other party is correct in this, but sometimes there’s a disagreement, and just like in real life, the contract is what you have to base your agreement on.
Now, I’m not going to go into details because I feel that that is both tactless and in poor taste, but in a recent transaction I no longer felt comfortable completing a transaction. When I called eBay, after searching for a long time in order to see where in the world I could get a number, then waiting through three million automated responses until I finally got a real person, I laid out my issues, and the advice that I was given absolutely shocked me.
In order to complete the item cancellation quicker, I was told to LIE TO THE BUYER and tell them the item was damaged.
Or maybe three times.
I don’t often lose my cool, but I got very angry with the employee. The eBay system of leaving feedback is already unfair to sellers, as are other of their policies, but this was the last straw.
I absolutely REFUSE to say a falsehood in order to “make things easier” or “cover my back.” REFUSE. It’s unprofessional, it’s against my standards and morals, and is a stupid way to do things when a simple explaination could be given to a buyer which is not a falsehood.
I refuse to do this, and I refuse to give any more of my seller’s fees to a company which promotes falsehoods in order to resolve disputes.
It’s the end for me. I’ve put up with a lot from eBay over the years, because in some ways they are a decent selling platform. You know after you’ve sold a lot of things on there, that it comes with it’s fair amount of headaches. I’ve sold hundreds of items on there over the years, and put up with a lot. But this is the end.
I don’t often like to post negative posts like this, but I thought that others should be aware of what this company advises sellers to do. It is WRONG to lie to customers, just as it’s WRONG to lie to sellers. This are no double standards. If honesty isn’t practiced in the marketplace, just like not acting according to a contract signed, there is a breakdown of all trust. eBay has now broken my trust.
You can now find me solely on Etsy or my website. eBay is getting no more of my money.